0

Troubleshooting Screen Sharing

If you're having trouble sharing your screen, here are a few steps to follow that will fix the most common issues. 

  • Connect to a call using your computer:  This will check off a few potential firewall issues. If connecting through your computer doesn't work, you might need to talk to your internet provider or company about enabling UberConference or WebRTC connections on your network. WebRTC is the technology that allows you to connect through your browser and computer. 

  • Clear your browser cache: Screen sharing is a graphics intensive process, older processors may need to clear memory to make room. In Google Chrome, go to Settings > History > Clear Browsing Data > Check "Cached images and files" and "Cookies and other site plug-in data." 

  • Close/Quit browser and terminate browser processes.  Closing the browser is not enough as the browser might still be running in the background.  You need to terminate the process by pressing CTL+ALT+DEL on a PC or Quit + Function on a Mac.  

  • Open a support ticket: If the steps above don't solve your issue, please send an email to support@uberconference.com to have our support team take a look.  

0 comments

Please sign in to leave a comment.