When I connect to a conference call through my Mac – either a connected microphone or my Cinema Display – the audio quality of my voice is strange. Listeners report that my voice sounds like Darth Vader... or like a chipmunk...
Any suggestions?
Thanks,
Joel
Hey Joel,
Sorry to hear you're having some issues with your computer's audio on calls.
Have you tried running a call quality test via your conference dashboard?
If not, I'd definitely suggest trying that and if you see any issues arise, you can send the report to our support team to investigate further.
Also, you may want to check out this system requirements article too (just as an FYI).
FYI when I connect via phone, the problem goes away.
Kate,
I did the test and everything checked out just fine. Here are links so you can hear the problem for yourself:
BAD AUDIO USING MY MAC OR USB MICROPHONE
GOOD AUDIO USING MY PHONE
Please help ASAP, this is embarrassing when speaking with my clients!
Joel
Hey Joel,
I just sent this info over to our support team and cc'd you on the email. Let's let them tackle this issue.
Hello Kate -
I just got off a conference call with multiple attendees. Half the group experienced sound issues. Sounding like Darth Vader or could not be heard at all. Please advise what can be done, I can not ask 30 people to conduct a sound test and send in reports. Would be helpful if I could take care of with your help.
Hi Kate,
I'm still having this problem and I haven't heard from the support team since early last week.
Like the customer above, this is a dealbreaker. My clients need to have conference calls with me, not Darth Vader.
Please advise ASAP. And thanks for your help.
Hey Joel,
We are so sorry for the confusion! Rest assured, our support team will be in touch shortly. If you don't hear back from us by EOD Monday, please let me know.
I just spent money. I am reconsidering.
